Frequently Asked Questions
Everything you need to know about your SINGER® sewing experience.
What is the standard shipping timeframe for new sewing machines?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3 to 7 business days depending on your location within the continental United States.
What is your return policy for machines and accessories?
We offer a 30-day return policy for items purchased directly from our site. Products must be in their original packaging and include all included accessories and manuals to qualify for a full refund.
How do I register my SINGER® product for warranty purposes?
You can register your machine online through our Warranty Registration portal using your model number and serial number, which is typically found on the back or bottom of your machine.
Do you offer international shipping?
Currently, our online store only ships to addresses within the United States. For international purchases, please contact an authorized SINGER® dealer in your specific country.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Affirm financing for qualifying purchases.
Where can I find replacement parts or needles for older models?
Genuine SINGER® parts, bobbins, and needles can be found in our 'Accessories' category. We recommend using only authentic SINGER® branded parts to maintain the longevity of your machine.